Jira

Close the loop on follow-up customer tasks from Slack without jumping back and forth in Jira.

Channeled's Jira integration allows Customer Success teams to create follow-up tasks for their Product and Engineering counterparts in Jira without leaving Slack. Jira updates are then synced bi-directionally from Jira to Channeled – meaning no lost time jumping to Jira to check on progress of an existing task – and faster ability to close-the-loop with customers.

Enabling the integration

Connect your Jira Workspace

Use /channeled-integrations to see the integrations available in Channeled and select Jira.

Creating a task in Jira from Channeled

• Select Add a task from the Organize thread shortcut in Slack
• In the Create a thread modal, select Create in Jira

Viewing a task in Jira from Channeled

• Tasks created from related customer threads show up side-by-side with them in the inbox
• Click View tasks next to your thread to double-click and view tasks in more detail

Completing a task in Jira from Channeled

By default, marking a task complete in Jira will mark it completed in Channeled. If you're in Channeled, you can also complete Jira tasks without leaving Slack.

• Click View tasks next to the relevant thread to see them in detail
• Click Mark complete next the specific task to mark it complete.