This policy applies to all products built and maintained by Channeled, including our web app, Slack app, and integrations available through both applications.
What we collect and why
Identity and access
When you sign up for Channeled, we create your account and workspace through a Slack authentication, which gives us your name, avatar, email, and company name. This is so that when your team’s unified Slack inbox is set up, messages and tasks can be assigned and mapped correctly to your profile. If you update your name or avatar through Slack after installing Channeled, these will automatically be updated within the app, although we rarely look at or access that information.
We will never sell your personal information to third parties, and we will never use your name or company in marketing statements without your permission.
When you pay for Channeled, we ask for a credit card, billing contact, and billing address. We use this to charge you for service, calculate taxes, and send you invoices. Your credit card is passed directly to our payment processor, and is not stored anywhere on our servers. We keep a record of the payment transaction. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions, and to print on your invoices.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We do not currently use any third-party web analytics software, and have not done so in the last 12 months.
When you write Channeled with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
When we access or share your information
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
1. To provide products or services you’ve requested. We do use some third-party services to run our apps and only to the extent necessary process some or all of your personal information via these third parties. These include:
- Stripe – for payment processing
- Pandadoc – for e-signature
- Typeform – for form generation
2. To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.